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At Zeba, we take great pride in the quality and craftsmanship of our products.
There could be certain circumstances beyond our control where you could receive a damaged / defective product which might occur during transit.
In this case we will replace the product to your satisfaction subject to the condition that the product should be unused, unwashed and undamaged. It should be in saleable condition and must have the original packaging, tags, labels & the Invoice with it. The customer can cancel the order within 24 hrs & will receive the replaced product within 7 days.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision
For assistance please contact Customer Service at +917506007722, Mon - Fri 11:00 am - 6:00 pm (IST). You can also write to us on firstname.lastname@example.org. We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items.
Please note the final decision on the approval or rejection of the return request lies completely with Zeba quality assurance team
Once we approve the return of the product, we will be happy to send you the correct order if available with us or you will be guided to buy some other product of the same value. Refund will be through the same online mode in 7-10 working days.
For assistance please contact Customer Service at +917506007722, Mon - Fri 11:00 am - 6:00 pm (IST). You can also write to us on email@example.com